Did you order the wrong product or does the product not meet your needs? Then you can return the products to us easily and free of charge within 14 days of receipt. Naturally, the products must be complete and not used.
Send an email with your order number and any comments to firstname.lastname@example.org and we will send you the return label and further instructions.
As soon as the goods have been returned and checked, the purchase amount will be refunded within 2 weeks (14 days). Navacqs will reimburse all payments from you, including any delivery costs charged by Navacqs for the returned product, without delay but within 14 days following the day on which you notify him of the withdrawal. Unless Navacqs offers to collect the product itself, it may wait with paying back until it has received the product or until you demonstrate that it has returned the product, whichever is the earlier. Navacqs uses the same payment method that you used for reimbursement, unless you agree to a different method. The reimbursement is free of charge for you.
You can also use the European Model withdrawal form to return your order. You can download the form by clicking on the link below:
Navacqs prefers to receive the items back in the original packaging in which you received the goods. Of course you can also return the products in their own packaging.