Customer Service

General & Prices

At Navacqs, customer satisfaction is our top priority. Every day we work to improve our service and enhance our product range to serve you even better. If you cannot find the right product or if you have any questions/comments, please do not hesitate to contact us!

The prices on the Navacqs webshop are shown both excluding and including 21% VAT. The VAT is applied in the checkout of the webshop. For companies outside the Netherlands it is possible to deliver free of VAT. In the checkout of the webshop it is possible to enter your VAT number for a 0% VAT delivery.

General and prices

Order process

You can order by telephone, e-mail or in the webshop at Navacqs. Ordering in the webshop consists of a number of steps:

  • Choose your product in the desired variant and add it to the digital shopping cart . Add more products if desired.
  • Check your order in the shopping cart and enter your name and address details in the checkout. You can enter a billing address that differs from the delivery address.
  • Choose a shipping and payment method
  • Review your order and then click on the “place order” button
  • To complete the payment you will be redirected to the secure environment of our payment partner MultiSafepay . When the payment is completed you will return to our site and you will receive an immediate confirmation of your order.
  • Your order will be shipped immediately and will be delivered the next working day. You will receive a Track & Trace code to check where your package is at any time.

Complaints

Despite our efforts, it may happen that you are not satisfied with our products or service. Should this be the case, please make your complaint known by sending an e-mail to sales@navacqs.nl or by calling us (010-04950000). You will receive a confirmation message from us immediately after receipt of your complaint. We stand for quality and take your complaint seriously. We will contact you as soon as possible and we will find a suitable solution together.

You can reach us by telephone at 010-04950000 on working days from 8:30 to 17:00 and 24 hours a day by e-mail at sales@navacqs.nl.

If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk, of which Navacqs is a member.  If the mediation attempt for any reason does not lead to a satisfactory solution, then it is possible to submit your dispute to the Geschillencommissie (SGC), Postbus 90600, 2509 LP in The Hague (www.sgc.nl).

The Disputes Committee pronounces its judgment under the conditions as set out in the regulations of the Disputes Committee (https://www.degeschillencommissie.nl/english). The decisions of the Disputes Committee are made by way of a binding opinion.

Complaints