Customer Service

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In the meantime, please read the automated translation below. You can contact our sales department located in Rotterdam, the Netherlands, for more information: +31 (0) 10-495 0000 or sales@navacqs.com

General & Prices

Customer satisfaction is paramount at Navacqs. Every day we work on improving our service and improving our range in order to serve you even better. If you cannot find the right product or if you have questions/comments, you can always contact with us!

The prices on the Navacqs webshop are shown both excluding and including 21% VAT. The VAT is applied in the checkout of the webshop. For companies outside the Netherlands it is possible to deliver free of VAT. In the checkout of the webshop it is possible to enter your VAT number for a 0% VAT delivery.

General and prices

Order process

You can order by telephone, e-mail or in the webshop at Navacqs. Ordering in the webshop consists of a number of steps:

  • Choose your product in the desired variant and add it to the digital shopping cart . Add more products if desired.
  • Check your order in the shopping cart and enter your name and address details in the checkout. You can enter a billing address that differs from the delivery address.
  • Choose a shipping and payment method
  • Review your order and then click on the “place order” button
  • To complete the payment you will be redirected to the secure environment of our payment partner MultiSafepay . When the payment is completed you will return to our site and you will receive an immediate confirmation of your order.
  • Your order will be shipped immediately and will be delivered the next working day. You will receive a Track & amp; Trace code to check where your package is at any time.

Complaints

Despite our best efforts, you may not be satisfied with our products or service. If this is the case, we request that you make the complaint known by sending an e-mail to sales@navacqs.com or by telephone (+31 (0) 10-495 0000). You will receive a confirmation message from us immediately upon receipt of your complaint. We stand for quality and take your complaint seriously. We will contact you immediately and look for a suitable solution together.

We are available on +31 (0) 10-495 0000 by telephone on working days from 8:30 am to 5:00 pm and 24 hours a day by e-mail via sales@navacqs.com.

If you do not appreciate this, you can always contact the mediation department of the Stichting Webshop Keurmerk to which Navacqs is affiliated. If, for any reason, the mediation attempt does not lead to a satisfactory solution, there is the possibility to submit your dispute to the Disputes Committee (SGC), PO Box 90600, 2509 LP in The Hague (www.sgc.nl).

The Disputes Committee will rule under the conditions as set out in the regulations of the Disputes Committee ( http://www.degeschillencommissie.nl/over-ons/de-commissies/2701/webshop ). The decisions of the Disputes Committee are made by way of binding advice.

Complaints