Despite our best efforts, you may not be satisfied with our products or service. If this is the case, we request that you make the complaint known by sending an e-mail to firstname.lastname@example.org or by telephone (+31 (0) 10-495 0000). You will receive a confirmation message from us immediately upon receipt of your complaint. We stand for quality and take your complaint seriously. We will contact you immediately and look for a suitable solution together.
We are available on +31 (0) 10-495 0000 by telephone on working days from 8:30 am to 5:00 pm and 24 hours a day by e-mail via email@example.com.
If you do not appreciate this, you can always contact the mediation department of the Stichting Webshop Keurmerk to which Navacqs is affiliated. If, for any reason, the mediation attempt does not lead to a satisfactory solution, there is the possibility to submit your dispute to the Disputes Committee (SGC), PO Box 90600, 2509 LP in The Hague (www.sgc.nl).
The Disputes Committee will rule under the conditions as set out in the regulations of the Disputes Committee ( http://www.degeschillencommissie.nl/over-ons/de-commissies/2701/webshop ). The decisions of the Disputes Committee are made by way of binding advice.